hitman99 Casino & Sportsbook FAQ
Users on hitman99 ask about account setup, deposit and withdrawal methods, game rules, betting markets, and account security. This page answers the most common questions our users raise.
We at hitman99 maintain this FAQ to help you navigate account registration, payment flows via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers, game categories including football betting and live-dealer tables, and basic account controls. If your question is not listed here, our English-language support team can assist you through the contact channels listed on this site.
For detailed legal terms, service scope, and jurisdiction-restricted access framing, please review our terms and conditions and legal noticeThose pages set out our service boundaries, user eligibility, and data handling. This FAQ is informational and does not override any contractual terms you accept when you open an account.
Topics covered on this page
- Account and registrationopening an account, KYC verification, password recovery, multi-account policy
- Payments and transactionsdeposits via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank transfers; withdrawal flow; transaction troubleshooting
- Games and bettingfootball markets, live-dealer tables, slots, and game terms
- Account security and supportaccount controls, support contact, KYC document requirements
Read the answers below for step-by-step guidance on deposits, withdrawals, game rules, and account management. For urgent issues or questions not covered here, contact our support team.
Account and registration
No. Each person may open and operate only one account on hitman99. If we detect multiple accounts registered to the same individual, we reserve the right to suspend or close all linked accounts and withhold any associated funds. Multiple accounts violate our terms and may trigger account review. If you have forgotten your login details, use the password recovery link on the login page or contact our support team instead of opening a new account.
We require a valid government-issued ID (passport, national identity card, or driving licence) and a recent address proof (utility bill, bank statement, or rental agreement dated within the last three months). Upload clear images via your account settings under "KYC Verification." Our verification team reviews submissions within a standard processing window. If we request additional documents, we will notify you via email. Verification is mandatory before your first withdrawal. Users in Jakarta, Surabaya, Bandung, and other major cities follow the same KYC process.
We require a valid government-issued ID (passport, national identity card, or driving licence) and a recent address proof (utility bill, bank statement, or rental agreement dated within the last three months). Upload clear images via your account settings under "KYC Verification." Our verification team reviews submissions within a standard processing window. If we request additional documents, we will notify you via email. Verification is mandatory before your first withdrawal. Users in Jakarta, Surabaya, Bandung, and other major cities follow the same KYC process.
Payments and transactions
Log into your hitman99 account and navigate to "Deposit." Select your preferred e-wallet: local payment, online payment, e-wallet, mobile banking, or local payment. Enter your deposit amount and confirm. You will be redirected to your e-wallet app or login page. Authorize the payment and return to hitman99. Once confirmed, your balance updates immediately. For online payment deposits, scan the QR code displayed on the deposit page using your e-wallet app. Bank transfers to e-wallet, mobile banking, local payment, or online payment virtual accounts typically settle within one to two business hours. All deposit methods are available on mobile browsers and the hitman99 Android app.
If a deposit fails to credit after subject to verification, check your e-wallet or bank balance to confirm whether the payment was deducted. If the amount is missing from your hitman99 account but your payment method was charged, open a support ticket with your transaction reference number and we will investigate. Network interruptions, bank delays, or e-wallet maintenance can cause temporary blocks. Do not attempt the same deposit twice. Withdrawals that do not arrive within the stated processing window should also be reported to support with full transaction details so we can trace the transfer with your bank.
Games and betting
We cover Liga 1, Piala Indonesia, Piala AFF, Premier League, Champions League, and other regional tournaments. Each match offers multiple betting options: match result, over/under goals, handicaps, and live-play markets. We also feature esports betting on Mobile Legends, Free Fire, and PUBG Mobile. Live-dealer tables include blackjack, roulette, baccarat, and Dragon Tiger with multi-camera studio feeds. Slot games span Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Game availability varies by jurisdiction; hitman99 services are available only where local law permits.
Free bets and free spins are promotional credits issued by hitman99 to qualifying accounts. These appear in your "Bonuses" or "Promotions" section within your account dashboard. Free bets can be used on specific betting markets (typically football or live-dealer games) and carry usage terms, such as minimum odds or expiry windows. Free spins apply to designated slot games and must be used within the promotional period. Any winnings from free credits are subject to rollover conditions before you can withdraw them. Check your account promotions regularly for active offers and their specific terms.
Account security and support
Your account dashboard includes password reset, email change, KYC document upload, transaction history, and two-factor authentication setup. You can also view your account balance, pending withdrawals, and active promotions. For account recovery or if you suspect unauthorised access, contact our support team immediately with your registered email and phone number. We verify your identity before processing any changes. If you lose access to your account email or phone, support will guide you through identity confirmation steps to restore access.
Log into hitman99, go to "Help" or "Support," and click "Open Ticket." Describe your issue clearly and attach any relevant screenshots or transaction IDs. Our support team reviews tickets in order and responds during operational hours. Response times vary depending on query volume and complexity. For urgent account issues such as suspected fraud or account lockout, flag your ticket as "Priority" so our team prioritises review. We also offer live chat during peak hours (typically 10:00–22:00 Jakarta time) and support requests via email. Users across Medan, Semarang, Yogyakarta, and other regions access the same support channels.